FAQ
Q: What payment methods do you accept?
A: We accept all major credit cards and payments made via Visa, Mastercard, American Express, Discover, Diners Club, Bancontact, iDEAL, Shop Pay, Apple Pay, Google Pay, Meta Pay, Afterpay, Klarna, and Sezzle Payments.
Q: How long does it take to process an order?
A: Orders are processed between 9am and 2pm EST Monday through Saturday, except on holidays. Depending on the order volume, processing can take 1-5 business days.
Q: How long does shipping take?
A: Shipping times vary depending on the shipping option selected at checkout. We offer price-based economy shipping, which takes 1-3 business days for transit. Please note that orders shipped to PO Boxes, APO/FPO/DPO locations, or US territories may take longer than the estimated time.
Q: How can I track my order?
A: Once your order has been shipped, we will send you a shipping confirmation email that includes a tracking number. You can use this tracking number to check the status of your order.
Q: What is your return policy?
A: We offer a 30-day return policy for all products that are in new condition and have not been used. Please refer to our return policy page for more information.
Q: What should I do if I receive a damaged product?
A: While we take great care in packaging your order, we cannot be held responsible for any damages that occur during transit. If you receive a damaged package, please file a claim with the shipment carrier and save all packaging materials and damaged goods before filing the claim.
Q: Do you offer international shipping?
A: At this time, we only offer shipping within the US, US territories, and APO/FPO/DPO locations.
Q: How can I contact customer support?
A: You can reach us by phone at 863-206-4645, email at support@yorubacrafts.com.